Policies

By working with, or purchasing from, HDBROS you agree to and acknowledge these policies set forth below. If you have questions or concerns about anything listed, please reach out to your Partnership Director or email bobby@hdbros.com. 

policies

Photo sets are not subjected to an editing fee, however the maximum number of photoshop/item removal requests is 5. 

We guarantee next-day delivery on all photos, highlight videos, and 3D modeling. That means your files will be delivered to you by 5 pm, the day after your shoot. Event highlight videos will be delivered within 48 hours.  Delivery for custom shoots will be determined on a per project basis. 

If you are rescheduling your shoot due to inclement weather, we require a minimum 2-hour notice. 

Shoots cancelled within 24 hours of the scheduled appointment time, not due to inclement weather, are subject to a cancellation fee. 

We require a credit card to hold your shoot time, however we won’t process the card until after your shoot is completed.

All Matterport tours will be active for 6 months from their purchase date. After 6 months, we can continue to host your matterport tours for $50 per year, per tour.