Customer care and media support staff available

Frequently Asked Questions

Home Prep Checklist

Download Here: print this checklist & give it to your seller's to assist with home preparedness for their shoots!

How many photos should I get?

Our enhanced photos come in sets of 20, 35, 50, 65, 80, or 100. (more…)

Which video should I get?

We offer Premier and Standard videos to fit your versatile real estate needs. (more…)

How should I prepare my listing?

Our photographers do not stage or clean during appointments, they shoot the property as is! Make sure your listing is ready to shoot, prior to our arrival. Follow our home prep guide to ensure your listing is 100% shoot ready. Time on site can vary based on services, please let us know if you have any questions about timing on-site. (more…)

What is the pay policy?

Our payment policy is that we require a credit card to hold your shoot time. We don’t process the card until after your shoot is completed! (more…)

When will my files be delivered?

We guarantee next-day delivery on all photos, highlight videos, and 3D modeling. (more…)

How does the licensing rights work?

Our copyright licensing is designed to protect our clients. We grant our clients broad rights to use images in marketing campaigns across platforms like MLS, social media, and all web/print marketing. (more…)

What is the cancellation policy?

Shoots cancelled within 24 hours of the scheduled appointment time, not due to inclement weather, are subject to a cancellation fee. Make sure to confirm that the listing is 100% ready to shoot, at least 24 hours in advance. (more…)

What is the rain policy?

In the event of inclement weather, our scheduling team will reach out to confirm the status of your shoot. We recommend rescheduling for nice weather but ultimately, we allow you to make the final decision. If you are rescheduling your shoot due to inclement weather, we require a minimum 2-hour notice. (more…)

How can I save on future shoots?

Review us on Google for 10% off of your next shoot. We also give 10% discounts for every referral given- to you and the person you refer. Subscribe to our newsletter for exclusive discounts, and more! (more…)

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