When will I receive my content?
We guarantee next-day delivery on all photos, highlight videos, and 3D modeling. That means your files will be delivered to you by 5 pm, the day after your shoot. Our custom projects are delivered to you within 48 hours. Our media team is always available for your support or questions.
How many photos should I get?
Our enhanced photos come in sets of 20, 35, 50, 65, 80, or 100. We recommend considering the square footage of your listing when choosing the amount of photos you’d like. Our photographers will use the amount of photos purchased to best capture your listing. If you have requested angles, please let us know when booking your shoot.
How do I download my files?
Our media team delivers your files through Google Drive, so downloading your files is a breeze. Simply right click on the file you want to download, and select download.
Which video should I choose?
We offer Premier and Standard videos to fit your versatile real estate needs. Our Standard Video is a 60-second highlight of your listing, using wide angle lenses to capture entire rooms and give clients a view of the property as whole. Our Premier Video is a creative story-depiction of your listing including close-up, detailed shots. We use a slightly different array of gear for this style of video, including zoom lenses. Learn more about Premier vs Standard video here.
We also offer custom video to capture any event coverage, or marketing material that you may need. Learn more here.
How can I save money on future shoots?
Review us on Google for 10% off of your next shoot. We also give 10% discounts for every referral given– to you and the person you refer. Subscribe to our newsletter for exclusive discounts, and more!
Rain policy
In the event of inclement weather, our scheduling team will reach out to confirm the status of your shoot. We recommend rescheduling for nice weather but ultimately, we allow you to make the final decision. If you are rescheduling your shoot due to inclement weather, we require a minimum 2-hour notice. In the event that it’s cloudy/gloomy on the day of your shoot, and you choose to not reschedule, we are able to touch up the exterior photos with sky replacements. Additionally, we offer an exterior only option, for $150, if we are unable to get exterior photos due to weather.
Cancellation policy
Shoots cancelled within 24 hours of the scheduled appointment time, not due to inclement weather, are subject to a cancellation fee. Make sure to confirm that the listing is 100% ready to shoot, at least 24 hours in advance.
What should I do to prepare my listing before my shoot?
Our photographers do not stage or clean during appointments, they shoot the property as is! Make sure your listing is ready to shoot, prior to our arrival. Follow our home prep guide to ensure your listing is 100% shoot ready. Time on site can vary based on services, please let us know if you have any questions about timing on-site. Download our printable appointment prep checklist here.
Pay policy
We require a credit card to hold your shoot time. We don’t process the card until after your shoot is completed.
Licensing rights
Our copyright licensing is designed to protect our clients. We grant our clients broad rights to use images in marketing campaigns across platforms like MLS, social media, and all web/print marketing.